FAQs

Crownlab — Contact & Policies

Contact
Email: service@memshop.store
Customer service: We’re here to help with sizing, orders, and general questions.

Currency: All prices are displayed and charged in Israeli New Shekels (ILS).
Payment methods: We accept all major credit cards and PayPal. Your bank or PayPal may apply currency conversion if your card isn’t in ILS.
Order processing: Orders are prepared within 1–3 business days (Sunday–Friday, excluding public holidays).
Changes / cancellations: Request changes or cancellations within 12 hours of placing the order. After this window, fulfillment may have begun and changes aren’t guaranteed.

Shipping region: israel.
Ship-from location: Tel Aviv, Israel.
Dispatch days: Sunday–Friday (no Saturday or public-holiday dispatch).
Estimated delivery times:
- Israel (domestic): typically 1–5 business days after dispatch.
Tracking: A tracking link is emailed once your order ships.
Non-delivery: If your parcel hasn’t arrived 30 days after the ship date, email service@memshop.store for a full refund or a replacement.

Prices: shown in ILS; any applicable taxes or fees will be shown at checkout.
Import fees (international): Duties, taxes, and customs fees (if charged by your country) are paid by the customer.
Customs delays: Local customs procedures can add time. Crownlab is not responsible for delays caused by customs; your local office can advise on any fees or timelines.

Return window: You may return items within 14 days of delivery for a full refund once the return is received and inspected.
Condition: Items must be unused, unworn, with all protective films, tags, and packaging intact.
How to start a return: Email service@memshop.store with your order number and reason for return. We’ll share return instructions.
Refund timing: Refunds are issued to the original payment method after the item arrives and passes inspection.
Return shipping: Unless the item is faulty or we made an error, return postage is the customer’s responsibility.