Subscribe to our emails
Be the first to know about new collections and special offers.
Privacy policy
Privacy Policy
This Privacy Policy describes how Crownlab (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.
What Personal Information We Collect
Information We Collect Directly from You:
-
Contact details: including your name, address, phone number, and email.
-
Order information: including your name, billing address, shipping address, payment confirmation, email address, and phone number.
-
Account information: including your username, password, and security questions.
-
Shopping information: including the items you view, put in your cart, or add to your wishlist.
-
Customer support: including the information you choose to include in communications with us.
Information We Collect through Cookies: We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies. Usage Data may include device information, browser information, IP address, and details regarding your interaction with the Services.
Information We Obtain from Third Parties: We may obtain information about you from vendors and service providers who collect information on our behalf, such as:
-
Companies who support our Site and Services, such as Shopify.
-
Our payment processors, who collect payment information to fulfill your orders and perform our contract with you.
How We Use Your Personal Information
-
Providing Products and Services: We use your information to process payments, fulfill orders, send notifications, and manage your account.
-
Marketing and Advertising: We use your information for promotional purposes, such as sending marketing emails or showing you tailored advertisements.
-
Security and Fraud Prevention: We use your information to detect, investigate, or take action regarding possible fraudulent or illegal activity.
-
Communicating with you: We use your information to provide customer support and improve our Services.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:
-
With vendors who perform services on our behalf (e.g., IT management, payment processing, data analytics, fulfillment, and shipping).
-
With business and marketing partners, including Shopify.
-
To comply with applicable legal obligations or to protect our rights.
Your Rights and Choices
Depending on where you live, you may have the right to access, delete, or correct your personal information. You may also have the right to portability or to withdraw your consent where we rely on it to process your data. You can exercise these rights by contacting us at the email below.
Security and Retention
Please be aware that no security measures are perfect. We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, or resolve disputes.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at service@crownlab.shop.
CROWNLAB — TEL AVIV