שילוח

Shipping Policy

At Crownlab, every timepiece is handled with the utmost care and precision. We are committed to providing a secure and reliable shipping experience for our clients in Israel and worldwide.

1. Processing Time (Custom Mod Builds)

Because each Crownlab watch is a custom-built timepiece, we do not ship instantly from a shelf.

  • Assembly & Testing: We require 2–5 business days to hand-assemble, calibrate, and pressure-test your watch to ensure it meets our quality standards.

  • Order Window: Orders are processed Sunday through Friday. Please note that we do not process or ship orders on Saturdays or local public holidays. Fully personalised custom builds (made through our Create Your Custom Mod service) follow a separate lead time of 7–14 business days after you approve the final design.

2. Shipping Rates & Delivery Estimates

We offer a transparent, flat-rate shipping structure for all orders.

Shipping Region Estimated Transit Time Flat Rate Cost
Israel (Domestic) 5–20 Business Days ₪70.00 (ILS)
International 7–21 Business Days ₪70.00 (ILS)

Note: Delivery times are estimates. Delays may occur during high-demand holiday seasons, due to customs processing, or local courier service interruptions.

3. Currency

  • Store Currency: All prices, shipping fees, and refunds are shown and processed in Israeli New Shekels (ILS, ₪).

  • International Cards: If your card is issued in another currency, your bank may convert the amount and apply its own exchange rate or fees.

4. Customs, Duties & Import Taxes

For international orders outside of Israel:

  • The recipient is the importer of record and must comply with all laws and regulations of the destination country.

  • Orders may be subject to import taxes, customs duties, and fees levied by the destination country.

  • These additional charges are the sole responsibility of the customer. Crownlab has no control over these charges and cannot predict what they may be.

5. Tracking Your Shipment

  • Confirmation: Once your timepiece has been dispatched, you will receive a shipping confirmation email containing your tracking number.

  • Activation: Please allow 48 hours for the tracking information to update in the courier's system.

6. Non-Delivery & Support

If your order has not arrived within 30 days of the shipping date, please contact our support team at service@crownlab.shop for immediate assistance.

CROWNLAB — TAYIBE, ISRAEL